1 Overview
This Privacy Policy describes how beth88 ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access the beth88 Platform at beth88.app and all associated services.
We understand that handing over personal details to an online platform requires trust. That trust is something beth88 takes seriously. We collect only what we genuinely need, we use it only for the purposes stated here, and we do not sell your information to anyone.
This Privacy Policy applies to all personal data we collect from you when you register an account, make a deposit or withdrawal, place a bet, use customer support, or simply browse the Platform. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein.
This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together govern your use of the beth88 Platform.
2 What Personal Data We Collect
The personal data we collect from you falls into several categories. Not all categories will apply to every interaction – for example, we collect more detailed information from registered players than from casual visitors to the site.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Registration and KYC verification |
| Contact Data | Email address, mobile number, home address | Registration and account updates |
| Financial Data | GCash/Maya number, bank account details, transaction history | Deposits, withdrawals, and payment verification |
| Verification Documents | Photo of government ID, selfie with ID, proof of address | KYC verification process |
| Usage Data | Pages visited, bets placed, games played, session duration | Automatically during Platform use |
| Technical Data | IP address, device type, browser, operating system | Automatically during Platform access |
| Communications Data | Support chat history, email correspondence | When you contact customer support |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless it is strictly required for identity verification purposes under applicable law.
3 How We Collect Your Data
Beth88 collects personal data through several channels:
- Directly from you – when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
- Automatically – when you use the Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. This helps us understand how the Platform is used and improve the experience for all players.
- From third parties – we may receive identity and fraud-screening data from third-party verification providers in order to comply with our legal Know Your Customer (KYC) obligations. We may also receive data from payment processors when you deposit or withdraw funds.
We will always be transparent about the data we collect and why. If we need data for a new purpose not covered by this Privacy Policy, we will inform you and, where required by law, obtain your consent before proceeding.
4 How We Use Your Personal Data
Beth88 uses your personal data for the following purposes:
- Account management: To create and manage your player account, verify your identity, and provide access to all Platform features.
- Service delivery: To process deposits and withdrawals, settle bets, manage bonuses, and deliver the gaming services you've signed up for.
- Legal compliance: To meet our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and other applicable legislation – including KYC verification and transaction monitoring.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and security threats that could affect you or other players on the Platform.
- Customer support: To respond to your enquiries, resolve disputes, and generally assist you when you need help.
- Platform improvement: To analyse usage patterns, troubleshoot issues, and develop new features based on how players actually use the Platform.
- Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools in line with our Responsible Gaming Policy.
- Marketing: Where you have opted in, to send you information about promotions, new features, and offers relevant to your interests. You can opt out at any time (see Section 11).
6 How Long We Keep Your Data
Beth88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. In practice, this means:
- Active account data is retained for the full duration of your account with beth88, plus a minimum of five (5) years after account closure, as required under Philippine AML regulations.
- Transaction records (deposits, withdrawals, bet history) are retained for at least five (5) years from the date of each transaction to meet our regulatory recordkeeping requirements.
- Identity verification documents are retained for the period required by applicable law, typically five (5) years after the end of the business relationship.
- Customer support communications are retained for three (3) years from the date of the last interaction.
- Marketing preferences and opt-out records are retained indefinitely to ensure we respect your communication preferences.
When the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked back to you.
7 How We Protect Your Data
The security of your personal data is a priority for beth88. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and the Platform.
- Encrypted storage for sensitive data including financial information and identity documents.
- Access controls to ensure that only authorised staff can access personal data, and only to the extent necessary for their specific role.
- Regular security audits and penetration testing of our systems and infrastructure.
- Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
- Staff training on data protection and information security practices.
Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised or you notice any suspicious activity, please contact us immediately at support@beth88.app.
8 Cookies and Tracking Technologies
Beth88 uses cookies and similar technologies (such as pixel tags and local storage) to improve the Platform experience, analyse usage, and support security functions. Here's a breakdown of the types of cookies we use:
- Essential cookies: Required for the Platform to function properly. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. You cannot opt out of these without affecting Platform functionality.
- Analytical cookies: Help us understand how players use the Platform – which pages are most visited, how long sessions last, and where errors occur. This data is aggregated and anonymous.
- Functional cookies: Remember your preferences, such as language settings or your preferred deposit method, so you don't have to re-enter them every time.
- Marketing cookies: Used to track interactions with our promotional content and measure the effectiveness of our marketing campaigns. Only active where you have consented.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the Platform. Your consent for non-essential cookies can also be withdrawn at any time by adjusting your browser or device settings.
9 Your Data Rights
Under the Data Privacy Act of 2012 and related regulations, you have a number of rights in relation to your personal data held by beth88. We are committed to upholding these rights and will respond to valid requests within 15 business days.
Your rights include:
- Right to be informed: You have the right to know what personal data we collect about you and how it is used – which is the purpose of this Privacy Policy.
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it.
- Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be required to retain certain data under our legal obligations even after such a request.
- Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
- Right to withdraw consent: Where we rely on your consent to process data (such as for marketing), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at support@beth88.app with the subject line "Data Rights Request." We may need to verify your identity before processing the request.
10 Children's Privacy
The beth88 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will delete that data immediately and close the associated account.
If you believe that a minor has registered on the Platform or provided us with personal data, please notify us immediately at support@beth88.app so we can take appropriate action without delay.
11 Marketing Communications
Beth88 may send you promotional emails, SMS messages, or in-app notifications about new features, bonuses, tournaments, and other offers – but only if you have opted in to receive such communications at registration or through your account settings.
You can opt out of marketing communications at any time by:
- Clicking the "Unsubscribe" link in any marketing email we send you.
- Updating your communication preferences in your account settings.
- Contacting our support team at support@beth88.app and requesting removal from our marketing list.
Opting out of marketing communications will not affect your ability to receive important transactional messages such as deposit confirmations, withdrawal notifications, and account security alerts. These messages are necessary for the operation of your account and cannot be disabled.
12 Changes to This Privacy Policy
Beth88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players via the email address on their account or through a prominent notice on the Platform before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The "Last Updated" date at the top of this page shows when the Policy was most recently revised. Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Policy.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way beth88 handles your personal data, please don't hesitate to reach out. We're happy to clarify anything and will always try to address your concerns as quickly and fairly as possible.
Email: support@beth88.app
Subject Line: Privacy Policy Enquiry
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.